One voice AI managing every guest interaction across your property.
The AI voice concierge that handles every guest interaction — inbound requests, outbound reminders, and everything in between — across voice, WhatsApp, and email. 24/7. No hold music. No missed calls.
The Problem
Your tenants are waiting. Your staff is overwhelmed. Your requests are falling through the cracks.
No 24/7 channel for tenants
Guests and residents have no reliable way to reach you outside office hours — so they suffer in silence or leave a bad review.
No scalable way to reach tenants
Wake-up calls, maintenance reminders, and move-in follow-ups are manual, inconsistent, and don't scale beyond 50 units.
No unified view for operators
Service requests live across sticky notes, spreadsheets, and WhatsApp groups. Nothing is tracked. Nothing is prioritised. Nothing is visible.
“One voice. Every interaction. Zero missed requests.”
How It Works
Simple for tenants. Powerful for operators.
Tenant talks to Helix
A guest calls the Helix number, sends a WhatsApp message, or texts on Telegram. No app to download. No form to fill in. Just a natural conversation.
Helix understands and acts
Using voice AI and your property's knowledge base, Helix answers questions, creates service tickets, schedules requests, and escalates emergencies — instantly and automatically.
Operators see everything
Every interaction surfaces on your live dashboard. Requests are prioritised, assigned, and tracked from open to resolved. Your team starts each day knowing exactly what needs their attention.
Built for Every Moment
From the 3 AM broken AC to the 7 AM wake-up call.
Wake-Up Calls
Guests schedule their own wake-up calls by simply asking Helix. Helix calls them back at the exact time, greets them by name, and offers to arrange breakfast or a taxi.
Maintenance Requests
Tenants report issues conversationally. Helix triages urgency, creates a prioritised ticket, and tells them the expected response time — all without involving a human.
Instant Answers
"What time does the pool close?" "Is there parking on site?" "What's the WiFi password?" Helix answers from your property knowledge base in seconds. No hold music. No staff needed.
Proactive Reminders
Helix reaches out to tenants before they need to call you — maintenance appointment reminders, post-move-in follow-ups, and turndown service notifications sent automatically.
Issue Escalation
When something is urgent, Helix knows. Emergencies are escalated to your duty manager instantly via WhatsApp, with the full context of the conversation already captured.
Housekeeping & Room Service
Guests request fresh towels, room cleans, or in-room dining through a natural voice conversation. Requests are queued and dispatched to the right team automatically.
Who It's Built For
Any property where tenant communication matters.
Hotels & Resorts
Replace your IVR system with a concierge who's always available, always warm, and never puts a guest on hold.
Senior Living Communities
Give residents a familiar interface — a phone call — to access services, ask questions, and stay connected to their community without needing a smartphone.
Serviced Apartments
Automate the entire tenant communication lifecycle, from move-in follow-up to maintenance coordination, across hundreds of units with a team of three.
Commercial Property
Give tenants a direct line to facilities management, log every request with a timestamp, and prove SLA compliance with a full audit trail.
The Numbers
The average hotel front desk handles 200+ interactions per day. Manually.
120 calls/day
Eliminated for a 200-room hotel running wake-up calls for 60% of guests — automated by Helix overnight.
< 8 seconds
Average time for Helix to answer a tenant question from the knowledge base. No staff involved.
24/7
Helix is available every hour of every day, in any language, across voice, WhatsApp, and Telegram simultaneously.
The global property management software market is a $22B industry. Tenant communication is the single biggest operational pain point — and it's still mostly done manually.
Frequently Asked Questions
Can't find the answer you're looking for? Reach out to our team.
See It Live
Watch Helix handle a broken AC at 3 AM.
No slides. No mockups. A real guest calls Helix, reports a problem, and a maintenance ticket appears on the dashboard in real time. That's the demo. That's the product.